Order Manager Full Time

An Order Manager is responsible for directing and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders. Order Managers also apply a continuous improvement mindset to make recommendations for process and/or system enhancements.

Order Managers take an active role in building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA’s and outcomes. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a functional level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
• Entering and maintaining accurate order related data/information into WWT’s ERP system, and helping to modify data analytics / create reports
• Taking a self-driven approach to identifying and solving problems
• Supporting cross-functional accountability throughout WWT Supply Chain
• Working to achieve KPIs through operational excellence
• Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
• Taking an active role in direct customer interaction to provide order status, reporting, data-driven insights and other updates with professional polish
• Assisting with the successful onboarding of new customers to ensure customer delight, operational effectiveness
• Communicating effectively with our internal and external customers.
• Supporting the training and skills development of other employees within the team.

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• 5+ years of experience in Order Management side.
• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
• Efficiently and effectively communicates information to promote collaboration and HPT (Holistic Procurement Transformation)
• Able to convey ideas clearly and succinctly through written communication
• Persistent and determined in the face of adversity
• Effectively manages their time to deliver work efficiently
• Always applies a customer service mindset and strives to deliver customer delight
• Demonstrates effective prioritization skills in an environment with many competing demands
• Applies superior critical thinking skills to identify solutions to difficult problems
• Demonstrated ability to work independently on routine assignments
• Ability to demonstrate a work ethic consistent with WWT’s Core Values
• This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
• The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
• Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
• This role will be expected to work in an open-office environment with desk sharing/hoteling practices