PE-Customer Service PR Full Time

Join our dynamic team as a Customer Service Professional where you will be the first point of contact for our valued customers. With a focus on delivering exceptional service you will handle inquiries resolve issues and ensure customer satisfaction. This hybrid role offers the flexibility of rotational shifts allowing you to balance work and personal commitments effectively.

Responsibilities

• Handle customer inquiries efficiently and effectively to ensure a high level of customer satisfaction.
• Resolve customer issues promptly by coordinating with relevant departments and providing accurate information.
• Maintain a positive and professional demeanor while interacting with customers to enhance their experience.
• Utilize customer service software to track and manage customer interactions and feedback.
• Collaborate with team members to improve service delivery and share best practices.
• Provide feedback to management on customer trends and potential areas for service improvement.
• Stay updated on company products and services to offer informed assistance to customers.
• Assist in developing customer service policies and procedures to enhance service quality.
• Participate in training sessions to continuously improve customer service skills.
• Monitor customer satisfaction levels and suggest improvements to enhance customer loyalty.
• Support store operations by coordinating with the team to ensure seamless service delivery.
• Adapt to rotational shifts to provide consistent service across different time zones.
• Contribute to the companys purpose by ensuring customers have a positive experience impacting overall brand reputation.

Qualifications

• Possess excellent communication skills to effectively interact with customers.
• Have a basic understanding of customer service principles and practices.
• Demonstrate problem-solving skills to address customer issues efficiently.
• Show willingness to learn and adapt to new customer service technologies.
• Exhibit a customer-centric attitude to enhance customer satisfaction.
• Experience in store operations is a plus providing additional insights into customer needs.

Certifications Required

Customer Service Certification ITIL Foundation Certification