Retail Sales & Customer Experience (Beauty / Consultative Sales) Full Time

Retail Sales & Customer Experience Executive (Beauty / Consultative Sales)Location: M-62, First Floor, Greater Kailash-I, New DelhiJob Type: Full-Time, On-siteWorking Hours: 11:00 AM 8:00 PM
Weekly Off: Rotational (No Saturday/Sunday off)Brand: Gemeria HairAbout the RoleGemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.Key Responsibilities1. Customer Consultation & Guidance

• Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations
• Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
• Conduct video consultations for Indian and international customers
• Assist customers during in-store trial appointments
• Demonstrate products during trials and on video calls

2. Video Calls & Trial Management

• Schedule and manage online and offline consultations
• Handle video calls for new enquiries, trial customers, and repeat customers
• Manage pre-sales and post-sales follow-ups
• Ensure a smooth and comfortable trial experience for customers

3. Order Coordination & Follow-Ups

• Coordinate custom and trial orders
• Act as a bridge between customer, production, and dispatch teams
• Proactively update customers on timelines and order progress

4. Customer Support & Escalations

• Handle customer queries and complaints professionally
• Take ownership of escalations and ensure timely resolution
• Manage sensitive situations with patience and clarity

5. Multi-Channel Communication

• Respond to calls, WhatsApp, Instagram, Facebook DMs, and emails
• Maintain timely and professional communication across platforms
• Track conversations and follow-ups in CRM/internal systems

6. Product Expertise

• Develop strong knowledge of wigs, toppers, sizes, colors, and densities
• Educate customers on product usage, maintenance, and expectations
• Clearly communicate product differences without over-promising

Training Requirement (Important)

• Selected candidates will undergo 15-30 days of training at the Greater Noida (Kasna) facility
• Candidates must be comfortable traveling to Greater Noida during the training period

Requirements

• Presentable, confident, and well-spoken
• High emotional intelligence and patient approach
• Experience in consultative sales / beauty / wellness / luxury products preferred
• Strong English communication skills
• Comfortable with video calls and direct customer interaction
• Ability to handle high-value orders (₹10,000 ₹1,00,000)
• Self-driven, adaptable, and detail-oriented
• Must be available for full-time in-office work

What Were Looking For

• A consultative mindset (advisor > salesperson)
• Ability to build trust quickly
• Strong sense of ownership and follow-through
• Ethical and transparent approach with customers

Why Join Gemeria Hair?

• Fast-growing, women-led beauty brand
• High-impact role with direct customer interaction
• Creative and collaborative work environment
• Opportunity to grow with the brand

How to ApplySend your resume to: [email protected]
Or apply directly through the platform. Khushi Tyagi701149330710:00 Am – 6:30 Pm

Pay: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Paid time off

Ability to commute/relocate:

• Greater Kailash Ii, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: In person