Senior Desktop Support Engineer IN L3 Full Time

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Senior Technician – On-Site IT Support / Team Lead to oversee on-site support operations, lead a team of technicians, and ensure high-quality IT service delivery across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

Location: Phase II National Highway 8,Jacaranda Marg M Block, DFL City

Contract: 3-4 month contract

What You’ll Do

• Act as Team Lead for on-site support operations, manage shift planning, technician availability and workload balancing, and prioritize incidents, requests and VIP issues effectively.
• Provide advanced VIP and executive support, own Digital Bar and Boutique support quality and readiness, and lead PC refresh programs with strict process adherence, asset decommissioning and CMDB accuracy.
• Drive remote support adoption and user self-help awareness, reduce dispatch demand via smart triage, govern HAM accuracy and compliance, coordinate hands-and-eyes support for server and network teams, and lead technician onboarding, induction and Train-the-Trainer sessions.
• Deliver end user trainings and new user induction, drive continuous improvement with SLA/KPI insights, boost end user self-help adoption to hit service optimization targets, and act as escalation point interfacing with Service Desk and other resolver teams.

Requirements

What You Need

• 5–6+ years of professional IT support experience with expert-level endpoint, AV and boutique technology support capabilities.
• Strong VIP handling and stakeholder management skills, with proven ability to plan shifts, prioritize work and optimize resources efficiently.
• Deep understanding of HAM and CMDB governance, plus working knowledge of server hardware and data center etiquette.
• Excellent coaching, mentoring, leadership, documentation, reporting and presentation skills; strategic, calm and solution-oriented working approach.
• Fluent in English and local language; ITIL certification or strong ITIL expertise is preferred.

Benefits

Why Join Us?

At Excis, your work matters. You’ll lead a dynamic on-site support team where your leadership and technical expertise directly elevate user satisfaction and operational efficiency. We offer a supportive environment that encourages professional growth, continuous learning and cross-team collaboration. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation, excellence and people-centric culture.

Ready to lead and make a difference? Apply now to join Excis in India and be at the forefront of IT support excellence!