Senior Manager – Learning & Development Operations Full Time

🚀 Hiring: Senior Manager – Human Resources – Shared Sevices- Learning & Development Operations – KPMG India – Bangalore

About KPMG:

KPMG Advisory professionals provide advice and assistance to enable companies, intermediaries and public sector bodies to mitigate risk, improve performance, and create value. KPMG firms provide a wide range of Risk Advisory and Financial Advisory Services that can help clients respond to immediate needs as well as put in place the strategies for the longer term.

Role Summary

The Senior Manager – Learning & Development Operations is responsible for leading the execution, governance, and operational delivery of firm‑approved learning programs, as part of the HR Shared Services organization.

This role serves as the operational backbone of Learning & Development, ensuring consistent, compliant, and scalable delivery of learning initiatives that are prioritized and designed by L&D Capability Strategy (Learning Partners) and Specialist teams.

The role is focused on operational excellence, control, and scale—enabling learning delivery to run predictably and efficiently across the firm. It does not have learning strategy, design, or outcomes.

Key Accountabilities

Learning Delivery Operations

• Lead end‑to‑end learning delivery operations, including administration, scheduling, logistics, learner communications, completion tracking, data capture, and issue resolution for approved learning interventions
• Ensure timely, accurate, and compliant execution across instructor‑led, virtual, and digital learning formats
• Drive standardization of delivery processes to enable scale, consistency, and audit readiness

Governance, Controls & Shared Services Excellence

• Own operational governance for L&D delivery, including SLAs, turnaround times, quality standards, and exception management
• Lead capacity planning, workload balancing, backlog control, and demand volatility management to ensure predictable throughput
• Identify systemic risks, delivery constraints, and recurring issues; escalate through defined governance mechanisms with data‑backed insights

Learning Technology Operations (LMS / LXP)

• Own operational usage, configuration hygiene, data integrity, and reporting for LMS and LXP platforms
• Ensure accuracy and completeness of learning data, including enrolments, completions, certifications, and compliance reporting
• Partner with HR Technology and IT teams on system enhancements, integrations, and releases (without owning platform roadmap or vendor product decisions)

People Leadership & Capability Building

• Lead and develop the L&D Operations team, with clear accountability for:
• Delivery capacity and throughput
• SLA and quality performance
• Skills development and role clarity
• Build a scalable shared services operating model, reducing dependency on individual effort through strong processes, controls, and team capability

Role Boundaries (Critical)

This role does not own:

• Learning needs diagnosis or capability prioritization
• Learning design decisions or intellectual content
• Measurement of learning impact or business outcomes
• Business advisory or learning solution shaping

These responsibilities remain with L&D Capability Strategy (Learning Partners) and Specialist teams.

The Senior Manager – L&D Operations is accountable for execution quality, data integrity, timeliness, operational controls, and scale once learning solutions are approved for delivery.

Key Interfaces

• L&D Capability Strategy / Learning Partners
• Receives prioritized learning plans, schedules, and delivery briefs
• L&D Specialists
• Executes delivery models, logistics, and reporting in partnership
• HR Technology & IT
• Collaborates on LMS/LXP stability, enhancements, integrations, and reporting
• External Learning Vendors
• Own the operational interface for leveraging and managing vendors for learning delivery

Success Measures

• SLA adherence and predictable delivery throughput
• Accuracy and completeness of learning data and reporting
• Reduction in manual rework and operational exceptions
• Team productivity, capability uplift, and scalability

Experience & Skills

• 12–15+ years of experience in HR Operations, Learning Operations, or Shared Services environments
• Strong experience managing LMS/LXP operations at scale
• Proven track record in operations leadership, governance, and people management
• Strong control orientation with a data‑driven mindset
• Ability to operate effectively in a high‑volume, execution‑focused environment

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. As an equal opportunity employer, KPMG is committed to fostering a culture where everyone feels welcomed and is treated fairly. If you have any reasonable accessibility or accommodation requirement that will make you more comfortable during the assessment and recruitment process, please let us know and our Talent Acquisition colleague will connect with you.”