Senior Manager – MICE Full Time NEW

Position: Sr Manager – MICE

Location: Gurgaon

Department: Administration

Reporting to: Associate Director

Grade: 11 M

Context & Role:

Person will be responsible for planning, organizing, and executing corporate meetings, conferences, incentive travel programs, and large-scale exhibitions. The role ensures seamless event delivery by coordinating with internal stakeholders, vendors, venues, and travel partners while managing budgets, timelines, and compliance requirements.

Key Responsibilities:

A. Event Planning & Coordination

o   Develop detailed event plans, timelines, and budgets for meetings, conferences, incentive programs, and exhibitions.

o   Identify suitable venues, negotiate rates, and manage contracts for hotels, convention centres, and event service providers.

o   Coordinate travel requirements—air tickets, hotels, transfers, and visa support for participants.

o   Design event agendas, layouts, and attendee flow to ensure smooth operations.

B. Vendor & Stakeholder Management

o   Liaise with event agencies, production teams, AV partners, decorators, caterers, and logistics providers.

o   Ensure compliance with company procurement and risk management guidelines.

o   Work closely with internal stakeholders (HR, Admin, Finance, Leadership teams) to align event objectives.

C. On‑Ground Event Execution

o   Oversee event setup, registration counters, branding, seating arrangements, and technical rehearsals.

o   Manage onsite logistics including hospitality, attendee assistance, and troubleshooting issues in real time.

o   Ensure adherence to safety, security, and quality standards.

D. Budget & Documentation

o   Prepare and track event budgets, vendor payouts, and expense reports.

o   Maintain all event-related documentation—contracts, approvals, insurance coverage, compliance papers, and feedback reports.

E. Post‑Event Activities

o   Conduct post-event evaluations, collect participant feedback, and prepare performance reports.

o   Implement learnings and continuous improvements for future events.

Skills & Qualifications

Essential Skills

·        Strong organisational and project management skills.

·        Excellent communication and negotiation abilities.

·        Vendor management and multitasking capabilities.

·        Proficiency in MS Office and event management tools/software.

·        Ability to work under pressure and handle large-scale events.

Preferred Qualifications

·        Graduate/Postgraduate in Event Management, Hospitality, Business Administration, or related field.

·        7–10 years of experience specifically in MICE or corporate events (depending on role level).

·        Experience managing international incentive travel programs (for senior roles).

Behavioural Competencies

·        Attention to detail

·        Problem-solving and crisis management

·        Team collaboration

·        Customer-oriented mindset

·        Flexibility with travel and extended working hours during events

KPIs / Success Measures

·        Event delivery within budget and timelines

·        Participant satisfaction scores