🌟 We’re Hiring! International Voice Process – Customer Support 🌟 Full Time NEW

🚀 Walk‑In Drive @ Infosys BPM | Bengaluru 🚀

Ready to kick‑start or accelerate your career with a global brand?

Infosys BPM invites dynamic, customer‑focused professionals to join our International Customer Support – Voice Process team.

If you love interacting with people, thrive in a fast‑paced environment, and are comfortable working night shifts—this opportunity is for you!

📍 Walk‑In Details

📅 Date: 23rd May 2026

⏰ Time: 10:00 AM – 1:00 PM

📌 Location: Bengaluru

Venue:

Infosys Limited, Gate No. 2

No. 40/P‑41/P, Electronic City Phase 2

Industrial Area, Konappana Agrahara

Bangalore – 560100

Landmark: Sunik Industries

💼 Job Overview

Role: International Customer Support (Voice Process)

Employment Type: Full‑Time

Work Mode: 100% Work from Office (WFO)

Shifts: Night Shifts

Week Offs: Rotational

Experience Level: Freshers (0 – 2 Years)

Qualification: Any Full‑Time UG Graduate (15 years of formal education mandatory)

🌍 About the Role

As part of our International Voice Support Team, you will be the first point of contact for global customers—delivering exceptional service, building trust, and resolving issues efficiently.

We’re looking for individuals who bring:

• Confidence in communication
• Passion for customer service
• Willingness to adapt and learn

✅ Mandatory Requirements

• ✅ International Voice Support experience – Mandatory
• ✅ Excellent English communication skills (Speak | Read | Write)
• ✅ Strong customer‑handling and problem‑solving abilities
• ✅ Willingness to work night shifts
• ✅ Ready for 100% Work from Office – Bengaluru

🎯 Key Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer needs and provide accurate resolutions
• Build rapport using empathy, active listening, and clarity
• Follow internal processes while maintaining high service standards
• Adapt quickly to tools, systems, and evolving workflows
• Uphold ethics, integrity, and customer satisfaction at all times

🧠 Skill Set We Value

🌟 General & Soft Skills

• Exceptional verbal and interpersonal skills
• Structured and effective call handling
• Empathy‑driven customer engagement
• Positive, polite, and professional attitude

💻 Technical Skills

• Basic understanding of customer support workflows
• Ability to resolve routine and recurring issues
• Tech‑savvy with quick learning capability

🔑 Core Competencies

• Customer‑first mindset
• Team player with collaborative spirit
• High adaptability and resilience
• Ethical and professional conduct

🎓 Preferred (Not Mandatory)

• Prior customer service / contact center experience
• Any customer support or communication certification

📄 Documents to Carry (Mandatory)

• 📝 Updated Resume (Printed)
• 🆔 Any 2 Government‑issued Photo IDs
• (PAN / Aadhaar / Voter ID / Passport)

• 🎓 Original Academic Documents:
• 10th & 12th Marksheets
• Graduation – All Semesters
• Consolidated Marks Memo (CMM)
• Provisional Certificate & Degree Certificate

⚠️ Note:

• Laptops & cameras are strictly prohibited inside the campus
• Government photo ID is required for campus entry

🚶 How to Attend the Walk‑In

1. Carry a copy of this email / invitation
2. Walk into the Infosys Electronic City Phase II Campus
3. Attend between 10:00 AM and 1:00 PM on 23rd May 2026

⭐ Why Choose Infosys BPM?

• 🌎 Work with global clients across industries
• 🧠 Exposure to a strong technology‑driven ecosystem
• 📈 Continuous learning & clear career growth paths
• 🤝 Inclusive, collaborative, and employee‑friendly culture
• 🚀 Opportunity to build a long‑term career with a trusted brand

📢 Interested or Know Someone Who Fits?

• Tag them in a reply mail
• Or ask them to walk in directly

💙 Let’s shape the future of customer service—together!

We look forward to meeting you.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

🌐 www.infosysbpm.com

Bengaluru | Pune | Global Locations

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