Product Manager – Post Order Journey Full Time NEW

Product Manager – Post Order Journey (Seller Experience & Fulfilment Platforms) (5+yrs)

Location – Gurgaon

Why This Role Matters:

This role sits at the core of Snapdeal’s marketplace engine-ensuring that orders move reliably from sellers to customers while minimizing inefficiencies and fraud. Your work will directly impact customer experience, seller trust, and platform profitability.

What You’ll Own:

1. Own and improve the seller-side order lifecycle from confirmation to dispatch, driving reduction in delays and failures

2. Build and optimize the handoff layer between seller actions and logistics systems (OMS/WMS integrations)

3. Design systems to proactively detect and prevent fake delivery attempts, hub-level pilferage, package tampering, and return abuse

4. Drive AI-led support automation (chatbots, voicebots), identifying high-impact use cases and defining guardrails for failure scenarios

5. Partner closely with logistics, operations, risk, and support teams to build scalable interventions

6. Define and track key metrics around dispatch SLAs, fulfilment success rates, fraud leakage, and support efficiency

What you’ll do:

1. Translate ambiguous, real-world operational problems into clear hypotheses, product interventions, and measurable outcomes

2. Deep dive into data to identify root causes of metric drops and independently drive solutions end-to-end

3. Build for non-technical users (sellers, ops teams) with a strong understanding of their behavior and constraints

4. Continuously iterate on systems that balance automation with control, especially in high-risk workflows

5. Drive execution across cross-functional teams with minimal hand-holding

What We’re Looking For:

1. 6-8 years of experience in product management, preferably in e-commerce, logistics, supply chain, or SaaS platforms

2. Strong exposure to seller-facing or operations-heavy products (not just UI-led consumer features)

3. Experience working with or building OMS/WMS, logistics integrations, or fulfilment systems

4. Familiarity with fraud detection, risk systems, or trust & safety interventions is a strong plus

5. Hands-on experience with AI-assisted support tools (chatbots, voicebots) and understanding of their practical limitations

6. Proven ability to own problems end-to-end-from diagnosis to execution to measurable impact

7. Strong analytical mindset with comfort working on raw data and defining success metrics

8. High ownership, bias for action, and ability to operate in ambiguous, fast-paced environments