Order Fulfillment & Dispatch Coordinator Full Time

Key Responsibilities

1. Order Fulfillment & Processing

• End-to-End Management: Oversee the complete lifecycle of customer orders, from receiving the purchase order to final delivery.
• Inventory Coordination: Verify stock availability for paver blocks, flyash bricks, and solar products before confirming orders.
• Quality Checks: Ensure the correct quantity and quality of items are prepped for dispatch without delays.

2. Logistics & Local Scheduling

• Dispatch Management: Plan, schedule, and route daily local deliveries to optimize time and transportation costs.
• Vendor Coordination: Liaise with local transport providers, truck drivers, and loaders to ensure timely pick-up and drop-off.
• Troubleshooting: Proactively handle any on-road logistics issues, delivery delays, or site-access challenges.

3. Telecalling & Customer Communication

• Order Confirmation: Call customers to confirm order details, delivery addresses, and preferred drop-off times.
• Status Updates: Keep clients informed about their delivery status and handle any inbound inquiries professionally.
• Post-Delivery Follow-up: Conduct courtesy calls to ensure customer satisfaction and request feedback or repeat business.

4. Domain Knowledge (Preferred)

• Utilize basic knowledge of construction materials (weight, handling care for bricks/blocks) and solar products (fragility, packaging) to ensure safe transit.

Candidate Requirements

• Proven experience in order fulfillment, logistics, or dispatch (focusing on local deliveries).
• Excellent telecalling and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Bonus: Prior experience in the construction material or solar energy sectors.

Pay: ₹12,000.00 – ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance

Work Location: In person