Hardware – Technical Support Full Time

Company Description

Mindenious is an innovative educational technology platform that bridges the gap between academic theory and real-world industry requirements. Dedicated to empowering students, we offer resources such as internships, personalized career guidance, and mentorship to help individuals thrive professionally. At Mindenious, education goes beyond traditional learning, helping students navigate the complexities of career development and achieve their goals.

Role Description

This is a full-time on-site role, located in Bengaluru, for a Hardware – Technical Support professional. The role involves providing technical assistance and support to clients, diagnosing and troubleshooting hardware-related issues, ensuring customer satisfaction, and maintaining detailed records of support interactions. The selected individual will also collaborate with internal teams to optimize support processes and ensure a seamless customer experience.

Qualifications

• Strong Technical Support skills, including diagnosing and resolving hardware-related issues
• Analytical Skills to identify problems, evaluate solutions, and implement effective fixes
• Customer Support expertise with a focus on troubleshooting and delivering exceptional service
• Proven ability to enhance Customer Satisfaction through professional and timely support
• Excellent communication and interpersonal skills to interact effectively with customers and team members
• Familiarity with hardware systems, components, and configurations is advantageous
• Ability to work independently and take initiative in a fast-paced environment
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred
• Relevant certifications (such as CompTIA A+ or equivalent) are a plus