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- Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.
- Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.
- Able to troubleshoot and resolve technical issues
- Ability to communicate with diverse audiences
- Familiar with mid-high level technical concepts
- Exposure on interaction with international clients (USA).
- Hands on experience on application/ product support.
- Basic understanding of troubleshooting / analytical skills
- Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.
- Experience with SQL queries, MS SQL Server, T-SQL etc.
Has good level software support experience