Associate Director – Rider Operations Full Time NEW

Responsibilities, aka, what we’d like you to deliver :

●Own daily rider operations across assigned clusters to ensure high fulfilment and delivery performance.

●Track and improve key rider metrics such as attendance, on-time performance, delivery efficiency, productivity, and compliance.

●Act as the first line of resolution for on-ground operational challenges and eliminate bottlenecks quickly.

● Drive rider discipline, adherence to SOPs, and safety standards across shifts.

●Lead and mentor Rider Leads and Delivery Executives, ensuring proper training, motivation, and performance management.

●Optimise routing, shift planning, and rider allocation using data-driven insights.

●Collaborate with city operations and central teams to implement engagement initiatives and process improvements.

● Ensure high customer satisfaction by maintaining strong execution standards and minimal service lapses.

●Identify performance gaps, conduct root-cause analysis, and implement corrective actions to improve last-mile efficiency.