XEMI is an AI/ML-powered next-generation ERP solution transforming cross-border trade management. Our platform automates data extraction, streamlines customs clearance and freight forwarding operations, and supports regulatory compliance with greater accuracy and efficiency.
Designed for businesses of all sizes, from SMEs to large enterprises, XEMI offers a cost-effective suite of solutions including real-time shipment tracking, automated filing, intelligent error checking, smart alerts, document management, and integrated communication tools. By combining automation, operational workflows, and adaptive technology, XEMI helps logistics and trade businesses operate smarter, faster, and with greater control.
Role Description
We are looking for a full-time Support Specialist to join our Mumbai office. The ideal candidate will have a background in logistics operations, customs clearance, freight forwarding, or finance, and will be responsible for supporting customers using XEMI’s ERP platform.
In this role, you will provide customer and technical support, troubleshoot user issues, assist clients in understanding system workflows, and ensure smooth adoption of XEMI’s ERP solutions. You will work closely with customers to understand their operational challenges, provide timely resolutions, and coordinate with internal product and technical teams for complex issues.
This is an on-site role that requires strong communication skills, problem-solving ability, and a good understanding of logistics or finance workflows.
Key Responsibilities
Qualifications
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts...
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